The hugely popular Fitbit Ionic has been recalled, affecting nearly 1.693 million devices. These devices which were sold between September 2017 and December 2021, are used for sleep, activity and heart rate monitoring as well as use as a smartwatch. In a statement, the company stated that they are voluntarily recalling these devices as they can “overheat, posing a burn hazard” and are asking users “If you own a Fitbit Ionic, please stop using your device.”
292 incidents reported in Fitbit Recall
In the report from the US Consumer Product Safety Commission and from Health Canada, it was indicated that Fitbit has received nearly 300 complaints of injuries or hazards caused by the device. In the United States, Fitbit reported 115 reports of the battery in the watch overhearing and 78 reports of burn injuries.
In Canada and Mexico, regulatory bodies have not indicated that they had received any reports of serious injuries or hazards but relied on the company and external reports in issuing the recall.
Which Fitbit Ionic devices are recalled?
According to the recall the Fitbit Ionic devices that contain the following model numbers, colour or UPCs have been recalled:
|Model Number||Product Description||UPC|
|FB503CPBU-CANFB503CPBU-CAN||Ionic, Slate Blue/Burnt Orange||816137026512|
|FB503GYBK-CAN||Ionic, Charcoal/Smoke Gray||816137026505|
|FB503WTNV||Ionic Adidas Edition, Ink Blue and Ice Gray/Silver Gray||816137027960|
So you’re part of the Fitbit Ionic recall, now what?
So according to the company, owners of the devices can apply to the company to receive a refund and a future discount towards the purchase of another Fitbit device, see here. If you are participating in the Fitbit Ionic Recall Canada or Fitbit Ionic Recall UK you can check out this link or this one for local resources to request a refund or see options in your area.
From reports we’ve seen so far, users looking for the Fitbit Ionic recall refund amount, it appears that users can expect to be fully refunded for their purchases. This means from the reports we’ve read that users can expect a refund of approx. $299 USD (MSRP.) However, this may vary by region and other factors.